Tukar Tulisan kehijauan Tukar Tulisan kemerahan Tukar Tulisan Kebiruan   Kembali Asal Kembali Asal Kembali Asal

DEPARTMENT CHARTER 

We recognize that Pejabat Daerah dan Tanah Alor Gajah (PDTAG) plays an important role in the business district and land administration in Alor Gajah. Therefore, we, the citizens of PDTAG promise to deliver quality services to customers based on the following points:

1. Ensure the payment of bills and claims are resolved within 14 days.

2. Ensuring Customer Complaints resolved in less than 15 days.

3. Ensure Land Acquisition under Section 3 (1) (a), 3 (1) (b) and 3 (1) (c) will be completed within eight (8) months.

4. Ensure the Government Land Application either by individuals, government agencies or private completed within three (3) months.

5. Ensure Land Tax collected at least 80% of the annual target.

6. Ensure that all rock material Production Application will be completed within one (1) month from the date of application.

7. Ensure that the Transfer of Land Application completed within one (1) hour for the land-owned.

8. Ensuring verification of Housing Aid Program (PBR) and the People's Housing Program (PPRT) completed within a period that are not exceeding 30 days.

9. Ensure probe application development projects are carried out within three (3) days from the date of application.

 

We as the staff of Management Services promises to provide quality service to the customers based on the following points:

1. Ensure the payment of bills and claims are resolved within 14 days.

2. Ensuring customer complaints resolved in less than 15 days.

3. Ensure that pension status is sent to the BPSM, DSWM within 7 days after completed 3 years of service.

4. Ensure the updating of leave records via online is at the level of 100%.

5. Ensure the goods store can be provided within 5 days.

6.  Ensure that Liquor license renewal process is completed before December 31 of each year.

7. Ensure that each officer in grade 17 and above has the computer equipment

 

No

Business Category

Period

1

Pengambilan Balik Tanah di bawah Seksyen 3(1)(a), (b)/(c)  APT 1965

8 months

2

Permohonan Pecah Sempadan

2 months

3

Permohonan Pecah Bahagian

2 months

4

Permohonan Pecah Sempadan & Tukar Syarat

2 months

5

Permohonan Penyatuan Tanah

3 months

6

Permohonan Serah dan Berimilik Semula

3 months

7

Permohonan Menyerah Semua / Sebahagian Tanah

5 months

8

Permohonan Hak Lalu Lalang

3 months

9

Permohonan Melonggar Sekatan Kepentingan

2 months

10

Permohonan Membatal Sekatan Kepentingan

2 months

11

Permohonan Tukar Syarat Tanah Sama Kategori

3 months

12

Permohonan Tukar Syarat Tanah Lain Kategori

3 months

13

Ulasan Pelan Bangunan

1 months

14

Permit Menggunakan Tanah Pertanian Untuk Lain-Lain Kegunaan

4 months

 

No

Business Category

Period

1

Permohonan Tanah Kerajaan (Individu)

3 months

2

Permohonan Tanah Kerajaan (Pajakan Luput)

3 months

3

Permohonan Tanah Kerajaan (Agensi, Kerajaan dan Swasta)

3 months

4

Permohonan Tanah Kerajaan Secara Lesen Pendudukan Sementara

3 months

5

Permohonan MCL & Kekal

3 months

6

Permohonan Merizabkan Tanah Kerajaan

3 months

7

Permohonan Permit Bahan Batuan

1 months

 

No

Business Category

Period

1

Pindahmilik Tanah

1 hour for 1 titles

2

Gadaian

1 hour for 1 titles

3

Melepaskan Gadaian

1 hour for 1 titles

4

Perintah Pesaka Kecil

1 hour for 1 titles

5

Perletakan Hak Mahkamah

1 hour for 1 titles

6

Pindahan Mahkamah

1 hour for 1 titles

7

Pajakan Tanah

1 hour for 1 titles

8

Perintah Mahkamah

1 hour for 1 titles

9

Tukar Nama

1 hour for 1 titles

10

Akuan Berkanun Tukar Nama (KTN 380)

1 hour for 1 titles

11

Kaveat

1 hour for 1 titles

12

Tarikh Balik Kaveat

1 hour for 1 titles

13

Memotong Kaveat

1 hour for 1 titles

14

Surat Kuasa Wakil (P.A)

1 hour for 1 titles

15

Filing Dokumen

a) Akuan Berkanun

b) Surat Kebenaran

c) Surat Pemegang Amanah

1 hour for 1 titles

16

Carian Persendirian

1 hour for 1 titles

17

Carian Rasmi

1 hour for 1 titles

 

No

Business Category

Period

1

Pengeluaran Bil Cukai Tanah

2 minutes

2

Menerima bayaran dan mengeluarkan resit

2 minutes

3

Mengeluarkan surat maklumbalas bayaran melalui pos

1 week

4

Mengeluarkan Notis 6A

After 31 May each year

No

Business Category

period

1

Charting permohonan

1 week

2

Menyediakan Deraf Risalat Majlis Mesyuarat Kerajaan Negeri yang mengandungi Laporan Siasatan Tanah

3 week

3

Menyediakan pengukuran Tanah, permohonan ukur dan menyediakan pelan hakmilik sementara

2 week

4

Memberi maklumbalas terhadap aduan awam

2 week

 

 

No

Business Category

Period

1

80% Permohonan Program Bantuan Rumah (PBR) disahkan di dalam mesyuarat Focus Group Daerah

Not exceed 30 days

2

80 % Permohonan Program Perumahan Rakyat Termiskin (PPRT) disahkan di dalam mesyuarat PPRT

Not exceed 30 days

3

Siasatan Permohonan Projek

Not exceed 3 days


 


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